American Express Off Campus Drive for Customer Service Analyst T2-II in Gurgaon

American Express is hiring for the post of Customer Service Analyst T2-II in Gurgaon. Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.

Company Name: American Express

Job Location: Gurgaon

Job Role: Customer Service Analyst T2-II

Experience: Freshers

Employment Type: Full Time

Selection Type: Online

Educational Qualifications: Any Graduate

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Job Responsibilities:

• Ensuring that metrics such as Quality, Compliance & Productivity are met.
• Adherence to schedule (attendance, start/finish time, breaks).
• Take ownership of the email/issue and resolve to customer’s expectations to deepen relationship and achieve highest level of customer satisfaction.
• Understand, determine and anticipate customer needs and present solutions as appropriate.
• Ensure all actions and requests are attended to within the service level agreements.
• Escalate unresolved issues to senior representative or team leader.
• Maintain a positive and effective work environment.
• Observe privacy act at all times when dealing with customers.
• Actively uphold the blue box values by not engaging in behaviors that do not support our corporate objectives to improve all areas of the service profit chain.
• Support changes that will be implemented out of business needs, adjustments to company policies, process.
• Liaise with other AmEx business units and develop relationship networking for the long-term benefit of the client.
• Actively uphold the blue box values.

Minimum Qualifications:

• Should be self-driven and highly motivated.
• Candidate must see work with primary sense of servicing our customers with first interaction resolution.
• Should have Neesh communication skills both Oral and written.
• Understand Amex values and business ethics.
• Experience of Customer Service, Corporate Services and client management is preferred.

Preferred Qualifications:

• Graduate in any stream from renowned University.
• Strong organizational skills and ability to work as part of a team to achieve goals.
• Proven experience with negotiating/problem solving.
• Ability to work within a busy and demanding team environment.
• Commitment to the highest level of customer service,
• Analytical and problem-solving skills,
• Ability to identify and act on issues which may impact this corporate client,
• Ability to manage own priorities.
• Strong knowledge of PC based software including MSOffice and Outlook.

How To Apply:

• Visit the official website/ click on given link below
• Fill all the application details
• Upload the updated Resume

Application Link: APPLY NOW