Concentrix Off Campus Drive For Quality Analyst In Hyderabad

Concentrix is hiring for the post of Quality Analyst In Hyderabad. Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.

Company Name: Concentrix

Job Location: Hyderabad

Job Role: Quality Analyst

Experience: Freshers

Employment Type: Full Time

Selection Type: Online

Educational Qualifications: Any Graduate

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Job Responsibilities :

• Finding sales opportunities from calls
• Evaluate agent's effectiveness and implement corrective actions
• Evaluate Trainer/QA effectiveness and report to AM/DM/Manager
• Participate in calibration of Trainers, QAs and Voice Coaches within the team
• Support Front Line Recruitment Teams to assess the quality of new hires
• Analyze and report findings
• Prepare TNA, publish and execute for 100% closure every month
• Conduct batches in cases of emergencies
• Communicate with other Functions and Clients
• Provide quality floor support, feedback, refresher and corrective training
• Track and report improvement
• Develop & publish Quality dashboards
• Audit Chat/email and Voice interactions on Product/process, Communication and soft skills parameters

Required Skills :

• Excellent communication skills-Hindi, English is mandate
• Good Knowledge about computers IT Hardware
• Good people management skills
• Analytical / Quantitative skills, Data Handling / data interpretation
• Planning, Decision making and continuous improvement
• Ability to prioritize and Ability to meet deadlines
• Multi-tasking, Detail oriented and ability to work under pressure.
• Strong organizational and Presentation skills
• Time Management, People Management skills and Self-motivated
• Must be flexible to work in 24X7 environment and 5 days

How To Apply:

• Visit the official website/ click on given link below
• Fill all the application details
• Upload the updated Resume

Application Link: APPLY NOW