Oracle Off Campus Drive for Customer Service Admin Support A3 In Bangalore

Oracle is hiring for the post of Customer Service Admin Support A3 In Bangalore . Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.

Company Name: Oracle

Job Location: Bangalore

Job Role: Customer Service Admin Support A3 In Bangalore

Experience: 0 - 2+Years

Employment Type: Full Time

Selection Type: Online

Educational Qualifications: Any Graduate

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Job Responsbilities :

• In this role, you will provide guidance and real time resolution on a wide range of technical and non-technical customer issues including, but not limited to: product compatibility and configuration, license reconciliation, support entitlements and validation, invoice and shipping inquiries, electronic support troubleshooting and product availability.
• Key technical contact for clients and staff which includes training and coaching.
• Handle open service requests that are dispatched, implement fixes, (i.e. writing SQL scripts, and document the case for escalation),
• analyze the hardware or software problem and write case notes in the tracking system.
• Work is of moderate difficulty and needing some judgment.
• Support may be delivered via electronic channels (web, e-mail, etc.) or phone.
• Position may work in a call center environment as needed.
• Also, you will be the point of contact for new customers,
• introducing and educating them on Oracle as a whole.
• You will also have the opportunity to gain knowledge of specific product areas within our core technologies and/or applications.