Wells Fargo Off Campus Drive for Escalations Associate Manager in Hyderabad

Wells Fargo is hiring for the post of Escalations Associate Manager in Hyderabad. Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.

Company Name: Wells Fargo

Job Location: Hyderabad

Job Role: Escalations Associate Manager

Experience: Freshers

Employment Type: Full Time

Selection Type: Online

Educational Qualifications: Any Graduate

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Job Responsibilities:

• Supervise a team comprised of specialists and team leaders who respond to low complexity inquiries or complaints regarding products and services to ensure timely completion, quality and compliance
• Identify opportunities for developing and monitoring service standards and goals in low complexity functional area
• Make day-to-day supervisory decisions and resolve issues related to internal and external client complaints under direction of management
• Leverage interpretation of policies, procedures, and practices
• Collaborate and consult with peers, colleagues, and mid-level managers regarding escalated client inquiries or complaints; interact directly with internal and external customers
• Manage allocation of people and financial resources for aligned functional area
• Be responsible for selection, evaluation, and development of staff; make employment decisions and set performance standards
• Be responsible for managing SLAs
• Maintain Process related data 

Rquired Qualification's:

• Experience in Customer or Investor Facing, Disputes, Claims, or Fraud Resolution in the Financial Services or Credit Card Industry, or equivalent demonstrated or in Banking  through one or a combination of the following: work experience, training, military experience, education
• Experience in managing teams that process customer facing calls/ emails/ chat 1+ years of team management experience

Preffered Qualification's:

• Good Communication Skill Set.
• Any Graduate degree is mandatory

How To Apply:

• Visit the official website/ click on given link below
• Fill all the application details
• Upload the updated Resume

Application Link: APPLY NOW