Amazon Off Campus Drive for Investigation Specialist I - English in Bangalore

Amazon is hiring for the post of Investigation Specialist I - English in Bangalore. Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.

Company Name: Amazon

Job Location: Bangalore

Job Role: Investigation Specialist I - English

Experience: 1+ year

Employment Type: Full Time

Selection Type: Online

Educational Qualifications: Any Graduate

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Job Responsibilities:

• Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
• Communicate via email and telephone with buyers, merchants, and other external and internal customers.
• Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.
• Take appropriate action based on established procedures and document those actions. When procedures are not available, follow established escalation paths to ensure resolution.
• Participate in other special projects/assignments and Partner with appropriate business teams as necessary.
• Achieve weekly productivity and quality standards for investigations.
• Experienced in the internet space and capable of succeeding in a fast-paced team environment.
• Be prepared to be flexible with working hours and work Saturdays and/or Sundays

Basic Qualification's:

• Excellent written and spoken English skills and an ability to compose grammatically correct, concise and accurate written responses
• Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers
• Demonstrated ability to work independently and make complex investigation decisions with little to no guidance
•  Excellent problem solving skills
•  Exceptionally strong customer handling and conflict resolution skills with a keen focus on quality and customer experience.
• Demonstrated ability to analyze problems logically
• Self-disciplined, diligent, proactive and detail oriented
• Strong organizational skills
• Effective prioritization of work time to ensure productivity, fulfill department standards for time spent and individually prioritize multiple tasks of competing urgency
• Demonstrated ability to exceed expectations with regard to performance and individual contribution
• Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns
• Ability to maintain high levels of confidentiality and data security standards
• Experience with Microsoft Office, including Outlook, Word, and Excel
• Passionate commitment to Amazon's emergence as the world's most customer-centric company

Required Qualification's:

• 1+ years of customer service experience
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Experience in payments or e-commerce