American Express Off Campus Drive for TCPS Analyst I in Gurgaon

American Express is hiring for the post of TCPS Analyst I in Gurgaon. Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.

Company Name: American Express

Job Location: Gurgaon

Job Role: TCPS Analyst I

Experience: 0-3 year's

Employment Type: Full Time

Selection Type: Online

Educational Qualifications: Any Graduate

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Job Responsibilities:

• Managing inbound customer and seller calls and faxes for all prepaid products like Gift Card and Traveler cheques.
• Handle Claims for lost/Stolen and Unable to Cash Traveller Cheques.
• Handle Escheatment calls and faxes.
• Process Refund Requests, Overspend and Excessive balance cases
• Candidate should be able to multi-task and prioritize work to ensure balance is met between regulation, policy, and customer service experience.
• Respond to customer escalation and conduct a root cause analysis of the escalation
• Leverage expertise in analyzing risk related data, identifying fraud connections
• Manage change effectively to meet / exceed performance targets

Required Qualification's:

• Graduate with 0 – 3 years of Prior Experience
• Proficiency in German language
• Work in a 24*7 work environment in a customer facing calling profile
• Ability to work under pressure in a deadline-driven environment and maintain strong attention to detail.
• Good oral and written communication skills in English
• Good listening and decision-making skills.
• An ability to handle escalated issues politely and courteously to achieve a balance between promise fulfilment and risk
• Should not be on any form of counselling.
• Last year performance rating should be Minimum G3/L3.

How To Apply:

• Visit the official website/ click on given link below
• Fill all the application details
• Upload the updated Resume

Application Link: APPLY NOW