Aveva Off Campus Drive for IT Servicedesk Analyst in Hyderabad

Aveva is hiring for the post of IT Servicedesk Analyst in Hyderabad. Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.

Company Name: Aveva

Job Location: Hyderabad

Job Role: IT Servicedesk Analyst

Experience: Freshers

Employment Type: Full Time

Selection Type: Online

Educational Qualifications: Any Graduate

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Job Responsibilities:

General:

• Provide first-level technical support to end-users via phone, email, or in-person.
• Assist users in troubleshooting hardware, software, and network-related issues.
• Walk users through problem-solving steps and escalate issues as needed.
• Ensure calls/emails are answered from clients and resolve 1st Line issues or escalate within the team when necessary

Incident Management:

• Log, prioritize, and track incidents and service requests using a ticketing system.
• Investigate and resolve incidents in a timely manner to meet defined service-level agreements (SLAs).
• Escalate complex issues to appropriate support teams.

Problem Resolution: 

• Analyse recurring issues and collaborate with other IT teams to implement permanent solutions.
• Document troubleshooting steps and resolutions for knowledge base purposes.
• Conduct root cause analysis for major incidents and implement preventive measures.

Software and Hardware Support: 

• Install, configure, and maintain software applications and hardware components.
• Provide guidance on software usage and offer training to end-users.
• Coordinate with vendors for hardware repairs and warranty services.

User Account Management: 

• Manage user accounts, permissions, and access rights.
• Reset passwords and assist with account-related issues.
• Ensure compliance with security policies in user access management.

Communication:

• Communicate technical information in user-friendly language to end-users.
• Keep users informed about the status of their reported incidents and service requests.
• Collaborate with other IT teams to share information on ongoing issues and resolutions.

Documentation:

• Maintain accurate and up-to-date documentation of IT systems, processes, and procedures.
• Contribute to the creation and updating of the IT knowledge base

How To Apply:

• Visit the official website/ click on given link below
• Fill all the application details
• Upload the updated Resume

Application Link: APPLY NOW