Barclays Off Campus Drive for Quality Analyst in Delhi

Barclays is hiring for the post of Quality Analyst in Delhi. Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.

Company Name: Barclays

Job Location: Delhi

Job Role: Quality Analyst

Experience: Freshers

Employment Type: Full Time

Selection Type: Online

Educational Qualifications: Graduate or Diploma ,(BA, B.Sc, B.Com, BBM, BHM etc.) 

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Job Responsibilities:

• Independently audit the QC, Complaints, RBM & NPS quality of front-line advisor chat/calls and monitor various controls, measuring against procedures and defined scorecards
• Attend regular benchmarking sessions with Team Leaders to ensure that monitoring standards and controls and checks are understood and that calls are consistently assessed.
• Where appropriate, drive performance by holding one-to-one sessions with Team Leaders or Contact Centre Managers, feeding through any advisor coaching requirements.
• Implement adequate reporting mechanisms and control measures for all quality initiatives
• Identify opportunities for improvement and support implementation based on results and findings of quality monitoring.
• Review contact center communications (e.g. Daily Bulletins, feedback from Team Leaders) to identify issues and impacts that could be avoided or reduced; work with line manager to progress solutions
• Complete QC/Complaint/Detractor/Risk Based Monitoring timely & raise any risk/Issues identified real time

Required Skills:

• Enthusiastic, motivated, self-starter, pro-active and a team player 
• Strong interpersonal skills 
• Willingness and ability to take ownership of issues and manage through to a successful resolution 
• Assertiveness, tenacious and control focused 
• Expected to take accountability/responsibility of deliverables 
• Providing innovative judgement which can be contributed as part of the decision making process 
• Desired candidate should be proactive, forthcoming with sound exposure to operations. Should have good verbal and written communication skills and process insights. Should be able to work with multiple systems & processes and have the ability to deliver within deadlines provided while working on a wide range of controls within operations.  Good understanding of controls environment and various risk & controls policies and standards as well as good understanding of MS office tools.
• Strong communication skills – verbal and written
• Ability to drive performance & achieve results, think on your feet/use initiative & assume responsibility/take ownership
• Numerical ability – able to analyse performance metrics and calculate performance and financial benefit
• Strong analytical and data interpretation skills

Required Qualification's:

• Graduate or Diploma from a reputed Institute or University in any discipline (BA, B.Sc, B.Com, BBM, BHM etc.) 
• Prior work experience in Customer Service and/or Chat/Voice-based organization preferred.  Excellent track record during past work experience
• Good exposure to Banking Operations
• Analytical skills, hands on experience of MS office.
• Prior experience in customer facing and/or back end operations / investigations role

How To Apply:

• Visit the official website/ click on given link below
• Fill all the application details
• Upload the updated Resume

Application Link: APPLY NOW