Cactus Off Campus Drive for Associate, Quality & CX Across India

Cactus is hiring for the post of Associate, Quality & CX Across India. Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.

Company Name: Cactus

Job Location: Across India

Job Role: Associate, Quality & CX

Experience: Freshers

Employment Type: Full Time

Selection Type: Online

Educational Qualifications:  bachelor’s degree 

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Job Requirements:

• Client Feedback Resolution: Take ownership of client concerns by understanding the issues and sentiments involved. Your goal will be to satisfactorily resolve feedback, ensuring clients do not face similar issues in the future.
• Transforming Client Experiences: Convert client dissatisfaction into delight through effective communication and problem-solving skills.
• Complex Situation Management: Handle challenging client interactions with perseverance and superior problem-solving abilities. Communicate courteously, empathetically, and effectively with both external and internal clients.
• Process Understanding: Gain a comprehensive understanding of internal delivery processes across various services, teams, and markets. Take necessary steps to ensure that future assignments for complaining clients meet our Quality standards.
• Continuous Improvement: Work towards enhancing the feedback management and resolution process in all aspects, including quality, speed, and efficiency of the resolutions provided to clients.
• Timely Resolution: Achieve turnaround time (TAT) for resolutions and provide insights for enhancing current services. Validate new concepts suggested by clients and share insights about client behavior and market trends.
• Stakeholder Coordination: Actively coordinate with internal stakeholders to ensure that clients receive satisfactory resolutions to their concerns on the same day. Timely action and follow-ups for urgent escalations are crucial.
• CSAT Maintenance: Drive and maintain Customer Satisfaction (CSAT) scores as per Service Level Agreements (SLAs) through various touchpoints while engaging with clients. Redefine the customer journey and experience for all interactions, including complaints, queries, and requests.
• Process Improvement Insights: Share insights with your manager and teammates as soon as you identify gaps in processes, along with suggestions for improvement

Required Qualification's:

• A bachelor’s degree or higher in a relevant field.
• Excellent written and spoken communication skills; proficiency in English is mandatory, and knowledge of additional languages is a plus.
• A strong customer-centric mindset with the ability to retain customers for life.
• A collaborative spirit with the capability to work seamlessly across teams and functions to resolve complex situations.

How To Apply:

• Visit the official website/ click on given link below
• Fill all the application details
• Upload the updated Resume

Application Link: APPLY NOW