ClinicMind Off Campus Drive for Client Support Specialist - Work From Home Gurgaon

Clinic Mind is hiring for the post of Client Support Specialist - Work From Home Gurgaon. Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.

Company Name: Clinic Mind

Job Location: Gurgaon

Job Role: Client Support Specialist - Work From Home

Experience: Freshers

Employment Type: Full Time

Selection Type: Online

Educational Qualifications: Any Graduate

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Job Responsibilities:

Client Assistance:

• Guide ClinicMind clients in maximizing the system's utility.
• Handle a wide array of inquiries, including but not limited to patient demographics, balance management, clinic reporting, claims, and point of sale.

Problem-Solving:

• Troubleshoot issues encountered by users.
• Understand the objectives behind users’ actions and identify any obstacles they may face.

Inquiries and Training:

• Address basic medical billing questions after completing mandatory on-the-job training.

Collaboration:

• Work closely with our software support and account management teams to resolve client issues effectively.
• Determine when an issue needs to be escalated to other departments for resolution.

Communication:

• Engage with clients through various channels, including phone, email, live chat, Facebook, and an internal tasking system.

Escalation and Risk Management:

• Identify practices at risk of attrition and escalate to the appropriate resource.
• Recognize tone, keywords, and signs of frustration to address client concerns proactively.

Administrative Duties:

• Ensure accurate documentation of all client interactions.
• Follow up on client interactions as per established procedures.

Additional Responsibilities:

• Perform other duties as assigned by management, adhering to the dynamic needs of the department.

Required Qualifications:

• Proven experience in customer support or a similar role.
• Excellent problem-solving and analytical skills.
• Strong verbal and written communication abilities.
• Ability to work effectively in a team and independently.
• Familiarity with medical billing processes is a plus.
• Proficiency in using various communication platforms including live chat and social media.
• Commitment to providing high-quality support to enhance client satisfaction.

Position Requirements:

• Must have stable internet connection minimum of 5 MBPS
• Must have a mobile data plan as a backup
• Must be in a quiet environment
• Must be comfortable working the US business hours
• Must own a PC with at least 8 GB of memory

How To Apply:

• Visit the official website/ click on given link below
• Fill all the application details
• Upload the updated Resume

Application Link: APPLY NOW