Cognizant Off Campus Drive for Trainee - Junior Data Analyst in Kolkata

Cognizant is hiring for the post of Trainee - Junior Data Analyst in Kolkata. Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.

Company Name: Cognizant

Job Location: Kolkata

Job Role: Trainee - Junior Data Analyst

Experience: Freshers

Employment Type: Full Time

Selection Type: Online

Educational Qualifications: Any Graduate

Join our Telegram for more IT job updates - Click Here

Job Responsibilities:

• Manage and maintain customer data with precision to ensure accuracy and reliability
• Address and resolve customer complaints efficiently to enhance customer satisfactions
• Utilize Advanced Excel skills to analyze and interpret customer data for actionable insights
• Provide timely and effective communication with customers to address their concerns and queries.
• Collaborate with cross-functional teams to ensure seamless customer service operations
• Implement best practices in customer management to improve service quality and efficiency.
• Monitor and report on customer service metrics to identify areas for improvement.
• Develop and maintain documentation related to customer interactions and complaint resolutions.
• Ensure compliance with industry regulations and company policies in all customer management activities.
• Conduct regular reviews of customer feedback to identify trends and areas for improvement.
• Assist in the development and implementation of customer service training programs.
• Support the continuous improvement of customer service processes and systems.
• Contribute to the overall success of the company by enhancing customer satisfaction and loyalty.

Required Qualification's:

• Possess strong proficiency in Advanced Excel for data analysis and reporting.
• Demonstrate experience in Customer Management within the Life Sciences sector.
• Exhibit expertise in Complaint Management with a focus on resolving issues effectively.
• Show excellent communication skills for interacting with customers and internal teams.
• Have a keen eye for detail to ensure accuracy in customer data management.
• Display the ability to work collaboratively in a team-oriented environment.
• Bring a proactive approach to identifying and addressing customer service challenges.

How To Apply:

• Visit the official website/ click on given link below
• Fill all the application details
• Upload the updated Resume

Application Link: APPLY NOW