Concentrix Off Campus Drive For Associate, Real Time Management in Bangalore

Concentrix is hiring for the post of Associate, Real Time Management in Bangalore. Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.

Company Name: Concentrix

Job Location: Bangalore

Job Role: Associate, Real Time Management

Experience: Freshers

Employment Type: Full Time

Selection Type: Online

Educational Qualifications: Any Graduate/Post Graduate

Join our Telegram for more IT job updates - Click Here

Job Role&Responsibilities:

• Work closely with operations management to maintain the level of efficacy our clients are expecting. SL, OCC, Line Adherence, etc.
• Work closely with client to address schedule changes/concern
• Track & report -system issues, Station IDs, Agent behavior (report habitually short calls, excessive aux usage , etc..), Overall staffing performance (staff vs required, service metrics, attendance, etc)
• Monitor Realtime adherence using tools available, IEX, CMS, WFM etc.
• Update schedules as needed, Adjust Breaks/Lunches for better performance
• Participate in relevant meetings
• Provide input to stakeholders and drive labor management
• Interact with Client Command Centers, Work Force Management Groups, Technology & Network Services Teams.
• Handle CNX Internal Customers.

Required Skills:

• Good analytical, numerical and problem solving skills. WFM-RTA experience - preferred.
• Must possess effective organizational and time management skills with the ability to multi task proficiently.
• Must be able to respond quickly and logically in a fast paced environment, making accurate decisions under pressure.
• Strong team building and leadership skills, including strong logical thought processes. Excellent written and verbal communication skills required to interact with internal stakeholders and client representatives.
• Ability to work self-reliantly with minimal supervision, meeting multiple deadlines in a high pressure environment

How To Apply:

• Visit the official website/ click on given link below
• Fill all the application details
• Upload the updated Resume

Application Link: APPLY NOW