ebay Off Campus Drive for GCX Cst. Support Coach 1 Across India

ebay is hiring for the post of GCX Cst. Support Coach 1 Across India. Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.

Company Name: ebay

Job Location: Across India

Job Role: GCX Cst. Support Coach 1

Experience: Freshers

Employment Type: Full Time

Selection Type: Online

Educational Qualifications: Any Graduate

Join our Telegram for more IT job updates - Click Here

Job Responsibilities:

Quality Reviews:

• Complete the required number of monthly quality evaluations to identify the root cause of QA behavioural opportunities and prepare for effective coaching sessions
• Review Scorecard, VOC, NICE recordings, quality evaluations and other relevant data sources to capture connected insights on individual teammates’ strengths and opportunities 
• Attend and engage in quality calibrations for your LOB

Customer-facing work:

• Retain subject matter expertise in your LOB and remain a credible resource for your teammates and your organization.
• Taking escalations
• Allowing teammates to observe you interacting with eBay customers by taking contacts
• Engaging in queue work to help your teammates serve our customers during high-peak times as requested
• Serving as a role model and a change champion for your team
• Attending trainings to keep up to date with knowledge and upcoming changes in tools, product, policy and other related topics
• Participating & sharing insights in regular business reviews (i.e. WBRs, MBRs)
• Completing assigned administrative tasks (i.e. credits, claims approvals, roster, managing pulse). Reviewing daily stats with TM in huddle. Calibration with TM to discuss SR in huddle.
• roven record of successful coaching to performance in one LOB
• Able to analyze data and identify behavioral root causes and coach individual teammates to behaviors
• Able to help individual teammates create strong Data Driven Action Plans with little to no guidance 
• Knows when to engage TL on individual cases, decisions that affect the team and direction focus
• Comfortable in dealing with change and confident communicating with team leaders as well as teammates
• Proven record of successful coaching to performance across multiple LOBs
• Able to analyze data and identify behavioral trends for complex coaching opportunities (individual and teams)
• Able to implement coaching strategies addressing team’s performance.
• Able to train, mentor outliers
• Knows how to engage with the Coaching Program to assist with coaching best practices and other relevant insights feeding into coaching strategy
• Able to ensure Coach readiness and drive coach engagement for their LOB
• Comfortable in dealing with complex changes and confident communicating with a senior audience (i.e. during key business reviews - WBRs, MBRs, etc.).
• Focused approach to drive performance with TM.
• Come with innovative methods to drive TM performance as per their learning curve.
• Open to support business need and participate to role provided to this individual as per business requirement.
• Open to work from office (All day) as per business need.
• Participates in seller meet to share knowledge to improve their business @ eBay when GCX needs to participate. Conducting webinars for sellers as part of GCX team.

Tools:

• Expert knowledge of Microsoft Office programs such as Outlook, Excel, Word, PPT
• NICE
• Unify coaching tool knowledge is added advantage.

Behaviour:

• Go getter attitude.
• Honest and open to feedback.
• Energetic and enthusiastic to drive performance in new team.
• Able to bring analytical insights to drive performance.
• High on integrity to drive eBay culture among TM.
• Transparent & effective communication.

How To Apply:

• Visit the official website/ click on given link below
• Fill all the application details
• Upload the updated Resume

Application Link: APPLY NOW