ebay Off Campus Drive for GCX Cst. Support Coach 1 Across India

Job Role: GCX Cst. Support Coach 1

Experience: Freshers

Employment Type: Full Time

Selection Type: Online

Educational Qualifications: Any Graduate

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Job Responsibilities:

Quality Reviews:

• Complete the required number of monthly quality evaluations to identify the root cause of QA behavioural opp

  Experience: Freshers
  
  Employment Type: Full Time
  
  Selection Type: Online
  
  Educational Qualifications: Any Graduate
  
  Join our Telegram for more IT job updates - Click Here

  Job Responsibilities:

  Quality Reviews:

  • Complete the required number of monthly quality evaluations to identify the root cause of QA behavioural opportunities and prepare for effective coaching sessions
  • Review Scorecard, VOC, NICE recordings, quality evaluations and other relevant data sources to capture connected insights on individual teammates’ strengths and opportunities 
  • Attend and engage in quality calibrations for your LOB

  Customer-facing work:

  • Retain subject matter expertise in your LOB and remain a credible resource for your teammates and your organization.
  • Taking escalations
  • Allowing teammates to observe you interacting with eBay customers by taking contacts
  • Engaging in queue work to help your teammates serve our customers during high-peak times as requested
  • Serving as a role model and a change champion for your team
  • Attending trainings to keep up to date with knowledge and upcoming changes in tools, product, policy and other related topics
  • Participating & sharing insights in regular business reviews (i.e. WBRs, MBRs)
  • Completing assigned administrative tasks (i.e. credits, claims approvals, roster, managing pulse). Reviewing daily stats with TM in huddle. Calibration with TM to discuss SR in huddle.
  • roven record of successful coaching to performance in one LOB
  • Able to analyze data and identify behavioral root causes and coach individual teammates to behaviors
  • Able to help individual teammates create strong Data Driven Action Plans with little to no guidance 
  • Knows when to engage TL on individual cases, decisions that affect the team and direction focus
  • Comfortable in dealing with change and confident communicating with team leaders as well as teammates
  • Proven record of successful coaching to performance across multiple LOBs
  • Able to analyze data and identify behavioral trends for complex coaching opportunities (individual and teams)
  • Able to implement coaching strategies addressing team’s performance.
  • Able to train, mentor outliers
  • Knows how to engage with the Coaching Program to assist with coaching best practices and other relevant insights feeding into coaching strategy
  • Able to ensure Coach readiness and drive coach engagement for their LOB
  • Comfortable in dealing with complex changes and confident communicating with a senior audience (i.e. during key business reviews - WBRs, MBRs, etc.).
  • Focused approach to drive performance with TM.
  • Come with innovative methods to drive TM performance as per their learning curve.
  • Open to support business need and participate to role provided to this individual as per business requirement.
  • Open to work from office (All day) as per business need.
  • Participates in seller meet to share knowledge to improve their business @ eBay when GCX needs to participate. Conducting webinars for sellers as part of GCX team.

  Tools:

  • Expert knowledge of Microsoft Office programs such as Outlook, Excel, Word, PPT
  • NICE
  • Unify coaching tool knowledge is added advantage.

  Behaviour:

  • Go getter attitude.
  • Honest and open to feedback.
  • Energetic and enthusiastic to drive performance in new team.
  • Able to bring analytical insights to drive performance.
  • High on integrity to drive eBay culture among TM.
  • Transparent & effective communication.

  How To Apply:

  • Visit the official website/ click on given link below
  • Fill all the application details
  • Upload the updated Resume

  Application Link: APPLY NOW