Ericsson Off Campus Drive for Customer Technical Manager Packet core in Gurgaon

Ericsson is hiring for the post of Customer Technical Manager Packet core in Gurgaon. Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.

Company Name: Ericsson

Job Location: Gurgaon

Job Role: Customer Technical Manager Packet core

Experience: Freshers

Employment Type: Full Time

Selection Type: Online

Educational Qualifications: Any Graduate

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Job Responsibilities:

• Strong customer knowledge on its domain of expertise (network setup, stakeholders and operational flows)
• First technical issue contact for the customer in its domain of expertise, which includes CSR prioritization towards CSR handling team
• Responsible for SLA fulfilment in its domain of expertise, including monitoring of all end to end technical delivery organization and customer interaction
• Responsible to act as a bridge between recovery team and customer at emergencies and crisis
• Approve the technical handover from Supply/Project to Support
• FNI/SUM planning, keeping the LCM status on-track
• Responsible to deliver RCAs (Root Cause Analysis) reports when applicable
• Responsible to keep up to date the customer installed base and Life Cycle in its domain of expertise (3PP included)
• Preparation and maintenance of remote connection procedures to customers
• Assure that delivery in domain is kept according to contract scope, avoid over delivery and generate Add-on Sales
• Responsible for PM/PPMS/GOLS customer affection assessment and communication

Job Role:

• Excellent Customer Relationship Management skills
• Very strong personal interaction skills and good communication capabilities
• Very good proactive mind set – always include a broader scope in mind when handling customer requests
• Ability to adapt to change
• Drive - determination, focus, take the ups and downs, stick with things long enough to see them through
• Creativity - ability to see and make things in a new or different way, capability of developing inspiration, innovation or insight
• Openness - capacity to reflect on one’s behavior and performance, learn from experience, adapt to other cultures, absorb feedback, accept new ideas and practices
• Responsiveness - ability to understand, quickly adapt and act upon new information, influences and information
• Capability to mobilize others both internally and from customer organization
• Strong network of contacts

How To Apply:

• Visit the official website/ click on given link below
• Fill all the application details
• Upload the updated Resume

Application Link: APPLY NOW