Finastra Off Campus Drive for FINStart Rotational Program – Customer Support in Bangalore

Finastra is hiring for the post of FINStart Rotational Program – Customer Support in Bangalore. Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.

Company Name: Finastra

Job Location: Bangalore

Job Role: FINStart Rotational Program – Customer Support

Experience: Freshers

Employment Type: Full Time

Selection Type: Online

Educational Qualifications: Any Graduate

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• ​A development program designed to give you exposure to different Customer Support and Success areas within different business units and functions to gain an understanding of Finastra as a whole.
• ​Rotations may include spending 12m across different areas such as Payments, Lending, Retail banking or our Global Customer Centre of Excellence.
• ​An enriching learning and mentorship program, which will help you enhance your career and develop highly transferable skills.
• ​The opportunity to develop meaningful relationships with various teams across Finastra.
• ​A chance to learn more about the fintech industry and how you can contribute to a world of open finance.
• ​Being part of a global FinStarter cohort across the globe within different functions and areas of the business and joining numerous developmental and social events.
• ​Flexibility to work in a hybrid model, both from home and from the office.

Job Responsibilities:

• ​Respond to customer requests.
• ​Perform technical investigation with root cause analysis of the issue reported, providing adequate solutions where feasible and/or detailed analysis to the stakeholder teams.
• ​Update clients on the progress towards issue resolution.
• ​Participate in client (phone) meetings, WebEx sessions.
• ​Support key operational relationships with Clients. Support Client On-boarding activities, day-to-day client interactions while identifying and prioritizing key client service issues.
• ​Support and coordinate the execution of the processes enabling successful client contract activities associated with renewals, extensions, changes, revisions, amendments, obligations review etc. Management of the intake of new business/services requests and pricing changes as well as the client roadmap for established opportunities.
• ​Professional Services (PS) opportunity identification, qualification, assessment, and proposal developing pipeline of opportunities that contribute to overall PS targets.
• ​Support in creating a best in class client experience liaising between client and other parts of Finastra (Product Mgmt., Technology, Shared Services, and Operations).
• ​Identifies risks through client journey mapping and service gap analysis and provides input for consideration to the line of business risk register as appropriate.

Required Skills:

How To Apply:

• Visit the official website/ click on given link below
• Fill all the application details
• Upload the updated Resume

Application Link: APPLY NOW