Genpact Off Campus Drive for Business Analyst in Pune

Genpact is hiring for the post of Business Analyst in Pune. Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.

Company Name: Genpact

Job Location: Pune

Job Role: Business Analyst

Experience: Freshers

Employment Type: Full Time

Selection Type: Online

Educational Qualifications: Any Graduate

Job Responsibilities:

• Incumbent should be open to work in 24*7 environment.
• Conducting quality audits on customer interactions to ensure adherence to SOP’s and compliance requirements (Voice, Chat and Email). 
• Participate in calibration sessions with Clients to ensure scoring consistency and best practices.
• Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies by going through internal knowledge hub.
• Should be well versed in performing RCA and CAPA, Bottom Quartile Management, analyze and drive CSAT/NPS, Trend Analysis, 7QC Tools, Reports & Charts. 
• Should be able to drive SMART feedback to ensure effective coaching with minimal impact on recipient efficiency.
• Hand on experience of working on MS Office & G-Suite applications.
• Excellent communication skills, both verbal and writter.
• Flexibility to work in a dynamic and fast-paced environment.
• Self-starter, sense of urgency and works well under pressure.
• Demonstrated ability to multi-task and meet timelines or deliverables.
• Must have demonstrated strong organizational, time-management, and written and oral communication skills.
• Ability to constructively confront peers and colleagues with value added input, feedback, and assessments.

Required Qualifications:

• Excellent customer service skills and ability to assist in customer inquiries independently.
• Strong interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.
• Self-disciplined, diligent, proactive and detail oriented
• Ability to effectively manage time, and individually prioritize multiple tasks of competing priority.
• Ability to maintain high levels of confidentiality and data security standards.

Preferred Skillset / Qualifications:

• Understanding of MS Office applications like Excel, Word, PowerPoint, Outlook, etc.
• Keen attention to detail, customer profiling and pattern identification
• Minimum Graduate (Any Degree). 
• Minimum years of experience in the Quality Assurance domain in the BPO industry. 
• Having LSSYB/ LSSGB is an added skillset.

How To Apply:

• Visit the official website/ click on given link below
• Fill all the application details
• Upload the updated Resume

Application Link: APPLY NOW