Genpact Off Campus Drive for Customer Service Process in Hyderabad

Genpact is hiring for the post of Customer Service Process in Hyderabad. Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.

Company Name: Genpact 

Job Location: Hyderabad

Job Role: Customer Service Process

Experience: 0-4 year's

Employment Type: Full Time

Selection Type: Online

Education Qualification's: Any Graduate

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Job Responsibilities:

• Handle incoming customer inquiries via phone in a professional and courteous manner..
• Resolve customer issues promptly and escalate complex cases to higher authorities when necessary.
• Ensure customer satisfaction by delivering high-quality service and support.
• Maintain thorough knowledge of company products, services, and policies.
• Adhere to company guidelines and procedures at all times.
• Meet or exceed performance targets and KPIs set by the management.
• Collaborate effectively with team members and other departments to improve overall customer experience.

Job Requirement:

• Excellent verbal communication skills in English.
• Strong customer service orientation and problem-solving skills.
• Ability to multitask, prioritize, and manage time effectively.
• Willingness to work in rotational shifts, including nights and weekends.
• Basic computer proficiency and familiarity with CRM systems is preferred.
• Prior experience in customer service or call center operations is a plus but not mandatory.
• Graduates from any discipline are eligible to apply.

How To Apply:

• Visit the official website/ click on given link below
• Fill all the application details
• Upload the updated Resume

Application Link: APPLY NOW