Genpact Off Campus Drive for Management Trainee – Content Moderation – Operations – Team Lead in Hyderabad

Genpact is hiring for the post of Management Trainee – Content Moderation – Operations – Team Lead in Hyderabad. Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.

Company Name: Genpact

Job Location: Hyderabad

Job Role: Management Trainee – Content Moderation – Operations – Team Lead

Experience: Freshers

Employment Type: Full Time

Selection Type: Online

Educational Qualifications: Any Graduate

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Job Responsibilities:

• Review content and provide resolution based on prescribed guidelines
• Provide resolution to maintain standards of quality
• Recognize trends and patterns and escalate issues timely
• Provide insights to help improve the support to the users
• Maintain a thorough understanding of process and policies
• Provide excellent customer service to our customers
• Monitor team members and able to provide guidance whenever needed
• Manage the flow of day-to-day operations
• Build reports to update the company on the team's progress
• Rapport building with the internal & external stakeholder
• Deal with any issues that arise during shift promptly and professionally, seeking advice from the duty manager where necessary
• Ensure that the highest possible levels of customer service are always delivered
• Assist the Manager as and when necessary to make the business run effectively and efficiently
• Communicate clear instructions to team members

Minimum qualifications:

• Any Graduate (PG an added advantage)
• Relevant experience in Team Handling/ people facing role. Proven track record for handling 15 to 20 resources and keeping an engaged workforce
• Proficient in English
• AON score: C1 or above
• KF scores >35% 
• Should be flexible to work in 24*7 environment and rotational shift and week off.

Preferred qualifications:

• Effective probing skills and analyzing / understanding skills
• Problem solving skills with customer centric approach
• Must be able to work on a flexible schedule (including weekend shift work)

How To Apply:

• Visit the official website/ click on given link below
• Fill all the application details
• Upload the updated Resume

Application Link: APPLY NOW