Genpact Off Campus Drive for Management Trainee – SAAS – Application Maintenance / Development in Gurgaon

Genpact is hiring for the post of Management Trainee – SAAS – Application Maintenance / Development in Gurgaon. Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.

Company Name: Genpact 

Job Location: Gurgaon

Job Role: Management Trainee – SAAS – Application Maintenance / Development

Experience: Freshers

Employment Type: Full Time

Selection Type: Online

Educational Qualifications: B.E./ B.Tech/ MCA

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Job Responsibilities:

• Provide first line of support to design integrations with SAAS application.
• Answers customer queries raised regarding the product. 
• Troubleshoot customer application software issues and follow ups till completion. 
• Understand the issue reported by the customer, analyze, and report it in the reporting system.
• Resolve support issues with a focus on root cause analysis to reduce recurring issues. 
• Work closely with the rest of the support team members to resolve issues quickly and efficiently. 
• Good technical skills and product knowledge up to date through self-efforts and internal training. 
• Maintain high level of customer satisfaction and product quality.

Required Qualification's:

• B.E./B.Tech/MCA in Computer Science
• Proven experience in a technical support role, preferably within a SaaS environment.
• Strong understanding of SaaS applications, cloud computing, and related technologies.
• Excellent problem-solving skills and the ability to think analytically.
• Proficiency in using support tools and software (e.g., Service Now, BMC, JIRA, etc.).
• Assist customers with integration and configuration of our products.
• Collaborate with the development team to report bugs and suggest product improvements.
• knowledge of Azure/AWS (IAAS, PAAS, SAAS)
• Experience with Java Scripting / JQuery, React JS, Angular JS.
• Experience with SQL.
• Web Technologies/Servers:  HTML, Web Services, Web API, Microsoft IIS.
• Database: Oracle/SQL server.
• Programming Languages: Dot Net(Asp.net , MVC) ,C# , OOPS

Preffered Skills:

• Knowledge of API integrations and scripting languages.
• Familiarity with data analytics and reporting tools.

How To Apply:

• Visit the official website/ click on given link below
• Fill all the application details
• Upload the updated Resume

Application Link: APPLY NOW