Genpact Off Campus Drive for Process Associate - Customer Service in Hyderabad

Genpact is hiring for the post of Process Associate - Customer Service. Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.

Company Name: Genpact

Job Location: Hyderabad

Job Role: Process Associate - Customer Service  

Experience: Freshers

Employment Type: Full Time

Selection Type: Online

Educational Qualifications: Any Graduate

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Job Responsibilities:

• Respond to customer queries and customers concern
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies
• Reproduce customer issues and escalate product bugs
• Provide excellent customer service to our customers
• You should be responsible to exhibit capacity for critical thinking and analysis.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Required Qualification's:

Minimum qualifications:

• Graduate (Any Discipline)
• Freshers are eligible

Preferred qualifications:

• Previous experience in a customer service role chat/email/voice
• Effective probing skills and analyzing / understanding skills
• Analytical skills with customer centric approach 
• Excellent proficiency with written English and with neutral English accent
• You should be able to work on a flexible schedule (including weekend shift)

How To Apply:

• Visit the official website/ click on given link below
• Fill all the application details
• Upload the updated Resume

Application Link: APPLY NOW