Genpact Off Campus Drive for Process Associate - Customer Service in Hyderabad

Genpact is hiring for the post of Process Associate - Customer Service in  Hyderabad. Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.

Job Role: Process Associate - Customer Service

Experience: Freshers

Employment Type: Full Time

Selection Type: Online

Educational Qualifications: Any Graduate

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• Respond to customer queries and customers concern
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies
• Reproduce customer issues and escalate product bugs
• Provide excellent customer service to our customers
• You should be responsible to exhibit capacity for critical thinking and analysis.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Preffered Qualification's:

• Previous experience in a customer service role chat/email/voice
• Effective probing skills and analyzing / understanding skills
• Analytical skills with customer centric approach
• Excellent proficiency with written English and with neutral English accent
• You should be able to work on a flexible schedule (including weekend shift

How To Apply:

• Visit the official website/ click on given link below
• Fill all the application details
• Upload the updated Resume