Genpact Off Campus Drive for Process Associate - Service Desk in Hyderabad

Genpact is hiring for the post of Process Associate - Service Desk in Hyderabad. Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.

Company Name: Genpact 

Job Location: Hyderabad

Job Role: Process Associate - Service Desk

Experience: Freshers

Employment Type: Full Time

Selection Type: Online

Educational Qualifications: Any Graduate

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Job Responsibilities:

• Assist end users through chat sessions, addressing their queries and concerns promptly. 
• Update and maintain the log notes in the ticketing tool to provide a comprehensive history of customer interactions. 
• Actively resolve tickets by selecting appropriate resolution categories in the ticketing tool. 
• Actively troubleshoot hardware, operating system (OS), standard office suite, and browser-related issues. 
• Provide hardware support for desktops, laptops, and mobile phones, offering first-level assistance for printers. 
• Actively troubleshoot applications and demonstrate foundational proficiency in diagnosing and resolving issues related to mobile devices.