Genpact Off Campus Drive for Process Developer – Customer Service – Escalation Specialist in Ahmedabad

Genpact is hiring for the post of Process Developer – Customer Service – Escalation Specialist in Ahmedabad. Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.

Company Name: Genpact 

Job Location: Ahmedabad

Job Role: Process Developer – Customer Service – Escalation Specialist

Experience: Freshers

Employment Type: Full Time

Selection Type: Online

Educational Qualifications: Bachelor's Degree

Join our Telegram for more IT job updates - Click Here

Job Responsibilities:

• Serve as a trusted advisor and resource for the team, offering expert guidance on complex issues and challenges.
• Able to connect the dots between scenarios, processes, past escalations and advise Product Support Manager (PSM)
• Directly respond to and handle stakeholder queries
• Should be able to debug critical transactional issues with the help of relevant tools
• Display high level of ownership and accountability to formulate best course of action
• Execute process changes to resolve similar issue for all users 
• Take accountability to follow up with quality / internal teams to close RCA
• Ensure process gaps are identified and closed
• Maintains regular reporting & metrics monitoring cadences

Required Qualification's:

• Bachelor's degree (Any)
• Very high comprehension skills
• Top-notch Verbal & written communication skills
• Good knowledge of the competitive space / other players like PayTM, PhonePe, BHIM UPI, Amazon Pay, etc.
• Must have technical knowledge to navigate through Payments specific terminologies
• Must come across as polished in front of leadership
• Must be able to comprehensively consume and empathetically respond to user issue.
• Must be confident enough to directly respond to emails

Preffered Skills:

• Experience in supporting Tech/ Semi Tech processes (preferred)
• Demonstrate capacity or critical thinking and analysis
• Able to work effectively under pressure and manage multiple projects simultaneously

How To Apply:

• Visit the official website/ click on given link below
• Fill all the application details
• Upload the updated Resume

Application Link: APPLY NOW