Genpact Off Campus Drive for Technical Associate - Service Desk in Hyderabad

Genpact  is hiring for the post of Technical Associate - Service Desk in Hyderabad. Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.

Job Location: Hyderabad

Job Role: Technical Associate - Service Desk

Experience: Freshers

Employment Type: Full Time

Educational Qualifications: Bachelor's Degree

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Job Responsibilities:

• Handle the issues/request reported through various ticketing tool within agreed SLA’s
• Should handle Voice and Non-Voice tickets simultaneously.
• Responsible for executive leadership and Board members IT support.
• Advanced understanding of technology hardware, including desktop computers, laptops, tablets, printers, projectors, and scanners.
• Troubleshoots and resolves minor wireless, network, switch, or printer issues; escalates major issues (wireless, network, etc.) to information technology (IT) infrastructure technical teams
• Working knowledge of PC/LAN application software including Office 365 and Internet browsers (Internet Explorer, Chrome, Safari)
• Set up and configure computer systems.
• Troubleshooting issues related to MDM, OS, Standard Office Suite, and Browsers.
• Second level support to Desktops, Laptops, Thin Clients, Printers, Scanners and Multi-Function Devices.
• Trouble shooting issues related to business specific applications.
• User provisioning of various business applications(ERP)
• Support New Transitions, Ramp Up’s/Down’s, Business migrations/Site Consolidations Projects.
• Support Infra Projects (Refresh/Upgradations/Migrations/New Technology Rollout)
• Knowledge Management – Ensure the Knowledge Articles are used on all issues.
• Provide Hands and Feet support to other IT Teams for any scheduled activities.
• Install and configure computer hardware, operating systems, and applications.

Minimum Qualifications:

• Bachelor's Degree required. Preferably in Computer Science, Information Systems, or related field.
• Strong domain knowledge and technical orientation. 
• Knowledge of OS, MDM and Office Issues.

Preferred Qualifications/ Skills:

• Customer Service and Problem-Solving attitude. 
• Good communications skills in English.
• Should be able to deliver on tight timelines.

How To Apply:

• Visit the official website/ click on given link below
• Fill all the application details
• Upload the updated Resume

Application Link: APPLY NOW