GreyOrange off Campus Drive for Engineer - Software Support in Gurgaon

GreyOrange is hiring for the post of Engineer - Software Support in Gurgaon. Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.

Company Name: GreyOrange

Job Location: Gurgaon

Job Role: Engineer - Software Support

Experience: 0-2 year's

Employment Type: Full Time

Selection Type: Online

Educational Qualifications: B.Tech/ B.E. freshers OR 6 months of experience in a 24*7 Software Support role.

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Job Responsibilities:

• Responsible for efficiently handling and resolving technical issues passed on by L2.
• Ensure timely and effective action as per decided workflow basis priority and severity for each ticket.
• Should ensure maximum issues are resolved without L4/R&D involvement.
• Should ensure adherence to committed SLAs for each reported issue.
• Should follow ticketing SOPs and ensure tickets are generated for R&D with all relevant technical details captured for every issue.
• Should follow internal escalation matrix based on severity and resolution time.
• Should ensure all relevant site-specific technical documentation and documentation regarding new product lines and/or features are accurately captured from R&D and shared with Client Service team.
• Should support CSMs in developing an eminently capable and technically competent team of assistant client service managers and service engineers.
• Responsible for creating and monitoring software and hardware component-wise reliability metrics for each installation.
• Should develop a framework to predict potential/future failures and ensure requisite preventive measures are taken

Required Qualification's&Skills:

• B.Tech/B.E. freshers OR 6 months of experience in a 24*7 Software Support role.
• Experience with Linux/Unix
• Experience with SQL
• Experience with scripting - Python/Shell.
• Must have strong communication skills.
• Should be comfortable with rotational shifts.

Preffered Skills:

•  Should be open to travel globally - US/Europe.
• Candidates with B1/B2 Visa will be preferred.

How To Apply:

• Visit the official website/ click on given link below
• Fill all the application details
• Upload the updated Resume

Application Link: APPLY NOW