Groww Off Campus Drive for Customer Success Executive Across India

Groww is hiring for the post of Customer Success Executive Across India. Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.

Company Name: Groww

Job Location: Across India

Job Role: Customer Success Executive

Experience: Freshers

Employment Type: Full Time

Selection Type: Online

Educational Qualifications: Undergraduate courses (BCom, BBA, BBM, BA, B.Sc, MBA/ PGDM).

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Job Responsibilities:

• Provide technical support and ad-hoc training to customers who use the company’s product, replying to inbound queries.
• Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
• Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.
• Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention Preferred

Job Role:

• Eagerness to learn about the company's products and their capabilities.
• Ability to manage high volume of inbound customer queries.
• Technical aptitude and the ability to understand and explain complex concepts in simple  terms.
• Ability to empathize with the customer and high customer centricity.
• Knowledge of other regional languages is helpful if the company works within the  country.

Required Qualification's:

• Undergraduate courses (BCom, BBA, BBM, BA, B.Sc, MBA/ PGDM).
• 50% cutoff – 10th, 12th and Graduation.
• No backlogs and Gap years during education

Required Skills: