Hexaware Off Campus Drive for Executive - Voice/Non Voice in Bhopal

Hexaware is hiring for the post of Executive - Voice/Non Voice in Bhopal. Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.

Job Location: Bhopal

Job Role: Executive - Voice/Non Voice

Experience: Freshers

Employment Type: Full Time

Selection Type: Online

Educational Qualifications: Bachelor's Degree

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Job Responsibilities:

• Escalates customer issues appropriately and correctly.
• Demonstrates timely accurate and professional customer service.
• Maintains a positive and professional demeanor and portrays the company in a positive light.
• Demonstrates knowledge and use of departmental resources, policies and procedures.
• Maintains email handle time, while remaining friendly and informative (after call email to customers).
• Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions.
• Demonstrates appropriate sense of urgency for customer responses.

Required Qualification's:

• Should be ready to work in flexible shifts (US shifts majorly) – 24 * 7 process.
• Adherence to company policies, rules and regulations.
• To follow quality processes thoroughly using checklist standards.
• Excellent English communication skills.

Soft Skills:

• Ability to effectively communicate his/her thoughts in a well-organized manner.
• Excellent, live writing skills. Example: Ability to type a minimum of 22 words per minute with few grammatical errors in a back-and-forth conversation with a customer.
• Friendly and upbeat style.
• Ability to handle difficult or irate customers’ effectively.
• Ability to set expectations and deliver information in a positive and articulate way.
• Investigates and takes action to meet customer’s needs.
• Solves routine problems effectively, gathering the information necessary from the customer.
• Professional and positive in interactions with others and can establish rapport quickly.

How To Apply:

• Visit the official website/ click on given link below
• Fill all the application details
• Upload the updated Resume

Application Link: APPLY NOW