Hitachi Off Campus Drive for Solution Engineer in Chennai

Hitachi is hiring for the post of Solution Engineer in Chennai. Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.

Company Name: Hitachi

Job Location: Chennai

Job Role: Solution Engineer

Experience: 1-2 year's

Employment Type: Full Time

Selection Type: Online

Educational Qualifications: Bachelor's Degree

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Job Responsibilities:

• You will be the first point of contact and gateway to more advanced services, which will provide first-line support to our customers and the global HE networks.
• You need to play the role of L1 support wherever applicable.
• You will be responding to incoming inquiries via telephone, e-mails, web- and other possible channels efficiently with confidence and professionalism.
• You will be a customer advocate for timely response to issues and problem resolution and escalation and you should report all activities taken toward resolving customer issues.
• You should be able to multitask and maintain an organized work environment and should provide required support to customers during run time activities and provide online troubleshooting support and resolution.
• You should ensure participation 24/7 availability.
• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your actions while caring for your colleagues and the business.

Required Qualification's:

• Basic knowledge in electrical engineering/science, bachelor’s degree in science, Diploma in engineering preferred.
• Prior experience of being in a customer support role needed for 1-2 years.
• Excellent Interpersonal skills, and the ability to converse with customers politely and effectively through telephone/live chat/ e-mail is a mandatory skill set.
• High focus on customers and their needs.
• Proficiency in English language .