Infosys Off Campus Drive for Process Executive in Pune

Infosys is hiring for the post of Process Executive in Pune. Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.

Company Name: Infosys

Job Location: Pune

Job Role: Process Executive

Experience: 0-1 year

Employment Type: Full Time

Selection Type: Online

Educational Qualifications: Any Graduate

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Job Responsibilities:

• Provide first-level resolution to the customers Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary.
• Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language.
• Build rapport with customers through active listening, effective communication, and attention to detail.
• Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution.
• Document and track customer interactions and technical issues in the service management system.
• Stay up-to-date with product knowledge and industry trends to provide accurate information and support.
• Participate in ongoing training and upskilling programs to enhance technical and customer service skills.