Innofied Off Campus Drive for Customer Care Executive in Kolkata

Innofied is hiring for the post of Customer Care Executive in Kolkata. Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.

Company Name: Innofied 

Job Location: Kolkata

Job Role: Customer Care Executive

Experience: 1-3 year's

Employment Type: Full Time

Selection Type: Online

Educational Qualifications: Any Gradute

Job Responsibilities:

• Communicating with customers through various channels.
• Ensure customer satisfaction and provide professional customer support.
• Ensure effective communication and collaboration between team members, departments, and end clients
• Guiding new customers through the onboarding process.
• Acknowledging and resolving customer complaints in a timely manner by coordinating with relevant stakeholders.
• Ensuring compliance for internal and external projects. 
• Record and document customer interactions in a clear and organized manner. 
• Maintain project documentation, including project plans, schedules, meeting minutes, and reports. 
• Possessing excellent product knowledge to enhance customer support.

• Strong written and oral communication skills are a must. 
• Proficiency in MS Office / Google suite, with working knowledge of CRM platforms
• Proficiency in maintaining CRM and creating time-based reports.
• Knowledge of Web/Mobile Development Technologies (preferred)   
• Experience of Project Management Tools like Basecamp, Zoho Projects (preferred).