LSEG Off Campus Drive for Technical Specialist, Service Assurance Across India

LSEG is hiring for the post of Technical Specialist, Service Assurance Across India. Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.

Company Name: LSEG 

Job Location: Across India

Job Role: Technical Specialist, Service Assurance

Experience: Freshers

Employment Type: Full Time

Selection Type: Online

Educational Qualifications: Bachelor's Degree

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Job Role:

• Provide specialized technical support for issues impacting LSEG products, offering assistance to customers, internal collaborators, and third-party engineers.
• Proactively monitor devices and communication on client sites, focusing on network infrastructure and real-time infrastructure.
• Resolve issues remotely using available tools and collaborating with third-party vendors or internal support teams
• Utilize innovative technologies to ensure globally consistent support tasks.
• Proactively manage business-critical situations and escalations from stakeholders and customers.
• Ensure proper case management for day-to-day operations.
• Foster collaboration with diverse stakeholders to enhance team visibility and introduce innovations.

Job Responsibilities:

• Conduct 24x7 monitoring for LSEG-managed servers and network equipment at customer sites.
• Document all customer queries, interactions, and investigations using the Service Cloud tool.
• Keep clients informed throughout the entire case life cycle.
• Adhere to all policies and procedures for managing and escalating customer issues, aiming to reduce resolution times.
• Collaborate with product support and development groups.
• Work closely with third-party service providers, such as Telco vendors.
• Perform remote break-fix activities affecting customer sites and coordinate onsite dispatch when necessary, using globally consistent methodologies and tools.
• Provide technical support expertise for problem resolution, including reproducing customer issues.
• Deliver high-quality technical advice to internal partners and third-party engineers.

Required Qualification:

• Proficiency in English (written is mandatory)
• Flexibility to work in a rotating 24x7 shift pattern, which include night and weekends
• Expert knowledge in key areas including operating systems and networking technologies
• Strong problem management and troubleshooting skills
• Ability to work with virtual teams to successfully deliver projects
• Ability to communicate effectively with various internal and external teams
• Understanding of project management principles
• Curious, creative, innovative and resourceful engineer, always trying to get to the bottom of an issue and looking for easier and better methods of delivering results
• Demonstrable experience of taking a customer-centric approach to supporting a complex, high value product or service relying on the LSEG technology with a demanding global customer base
• Demonstrable experience of improving or optimizing service levels and the customer experience in a complex network support environment
• Logical thinking/problem solving, self-motivation and a strong contribution within a team 

Required Skills:

• Network Expertise: Hands-on experience with Cisco, Juniper routers and technologies like TCP/IP, DNS, DHCP, VPN, Multi-Cast, BGP, QoS, VLAN, VPN, MPLS, SSL, VRRP and IP routing protocols
• Experience as a System Administrator: Windows Server, Linux
• Proficiency in cloud-based solutions: AWS, GCP, Azure
• Experience with tools like ServiceNow, BigPanda, Rundeck, Salesforce
• Project Management Background: Experience in project management.
• Customer Service Excellence: Proven experience in a customer service environment with exceptional customer service skills.

How To Apply:

• Visit the official website/ click on given link below
• Fill all the application details
• Upload the updated Resume

Application Link: APPLY NOW