Mindtickle Off Campus Drive for Customer Success Engineer - I in Pune

Mindtickle is hiring for the post of Customer Success Engineer - I in Pune. Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.

Company Name: Mindtickle 

Job Location: Pune

Job Role: Customer Success Engineer - I

Experience: 0-1 year

Employment Type: Full Time

Selection Type: Online

Educational Qualifications: Bachelor's Degree

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Job Responsibilities:

• Primary Contact: Act as the main point of contact for customer inquiries, ensuring timely and effective communication.
• Ownership: Take responsibility for reported customer issues and ensure their resolution in a timely and efficient manner.
• Troubleshooting: Diagnose and resolve challenges related to product functionality, system compatibility, and usage, ensuring a seamless customer experience.
• Timely Resolution: Adhere to defined Service Level Agreements (SLAs) by promptly and accurately responding to customer inquiries.
• Collaboration: Work closely with internal teams to address and escalate complex technical issues as needed.
• Product Expertise: Maintain an in-depth understanding of the Mindtickle platform, its features, and updates to provide knowledgeable support.
• Knowledge Sharing: Contribute to developing knowledge base articles to facilitate customer self-service support.
• Proactive Improvement: Identify product or service enhancement opportunities based on customer feedback.
• Continuous Learning: Participate in training sessions and workshops to continually enhance technical skills and product knowledge.
• Customer Feedback Loop: Gather and report customer feedback to help shape future product development and improvements.
• Documentation: Ensure all customer interactions are adequately documented in the support system for future reference.