Mphasis Off Campus Drive for Technical Support Engineer -SD in Bangalore

Mphasis is hiring for the post of Technical Support Engineer -SD in Bangalore. Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.

Company Name: Mphasis 

Job Location: Bangalore

Job Role: Technical Support Engineer -SD

Experience: 1-3 year's

Employment Type: Full Time

Selection Type: Online

Educational Qualifications: Any Graduate

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Technical Skills:

• Hands-on experience with Windows /Mac OS environments
• Excellent problem-solving and communication skills
• Hands-on experience with Windows /Mac OS environments
• Good understanding of computer systems, mobile devices, and other tech products
• Familiarity with remote desktop applications and help desk software (eg. WebEx, Logmein, Bomgar)
• Knowledge on Citrix Virtual Apps, AWS technology and Desktop.
• Basic knowledge on Virtualization technology.
• Graduate 1+ years of relevant experience.

Management Skills:

•  Knowledge on Ticketing tools (e.g ServiceNow, RemedyForce)
• Familiar to the Citrix, AWS environment
• Aware of ITSM Process (Incident management)
• Inbound calls taking
• Talk to End Users through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue.
• Properly escalate unresolved issues to appropriate internal teams (e.g., software developers)
• Prioritize and manage several open issues at one time.
• Document technical knowledge in the form of notes and manuals.
• Refer to internal database or external resources to provide accurate tech solutions.

Behavioral Skills:

• Ability to diagnose and troubleshoot basic technical issues.
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
• Provide prompt and accurate feedback to customers.
• Ensure all issues are properly logged.

How To Apply:

• Visit the official website/ click on given link below
• Fill all the application details
• Upload the updated Resume

Application Link: APPLY NOW