Mphasis Off Campus Drive for Technical Support Engineer -SD in Bangalore

15 vacancies
25,000 - 40,000

Mphasis is hiring for the post of Technical Support Engineer -SD in Bangalore. Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.

Company Name: Mphasis 

Job Location: Bangalore

Job Role: Technical Support Engineer -SD

Experience: 1-3 year's

Employment Type: Full Time

Selection Type: Online

Educational Qualifications: Any Graduate

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Technical Skills:

  • Hands-on experience with Windows /Mac OS environments
  • Excellent problem-solving and communication skills
  • Hands-on experience with Windows /Mac OS environments
  • Good understanding of computer systems, mobile devices, and other tech products
  • Familiarity with remote desktop applications and help desk software (eg. WebEx, Logmein, Bomgar)
  • Knowledge on Citrix Virtual Apps, AWS technology and Desktop.
  • Basic knowledge on Virtualization technology.
  • Graduate 1+ years of relevant experience.

Management Skills:

  •  Knowledge on Ticketing tools (e.g ServiceNow, RemedyForce)
  • Familiar to the Citrix, AWS environment
  • Aware of ITSM Process (Incident management)
  • Inbound calls taking
  • Talk to End Users through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue.
  • Properly escalate unresolved issues to appropriate internal teams (e.g., software developers)
  • Prioritize and manage several open issues at one time.
  • Document technical knowledge in the form of notes and manuals.
  • Refer to internal database or external resources to provide accurate tech solutions.

Behavioral Skills:

  • Ability to diagnose and troubleshoot basic technical issues.
  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
  • Provide prompt and accurate feedback to customers.
  • Ensure all issues are properly logged.

How To Apply:

  • Visit the official website/ click on given link below
  • Fill all the application details
  • Upload the updated Resume

Application Link: APPLY NOW