Oracle Off Campus Drive for Customer Service Admin Support A3 in Bangalore

Oracle is hiring for the post of Customer Service Admin Support A3 in Bangalore. Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.

Company Name: Oracle

Job Location: Bangalore

Job Role: Customer Service Admin Support A3 

Experience: 0-2+ year's

Employment Type: Full Time

Selection Type: Online

Educational Qualifications: Any Graduate

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Job Responsibilities:

• In this role, you will provide guidance and real time resolution on a wide range of technical and non-technical customer issues including, but not limited to product compatibility and configuration, license reconciliation, support entitlements and validation, invoice and shipping inquiries, electronic support troubleshooting and product availability.
• Key technical contact for clients and staff which includes training and coaching. Handle open service requests that are dispatched, implement fixes, (i.e. writing SQL scripts, and document the case for escalation), analyze the hardware or software problem and write case notes in the tracking system. Work is of moderate difficulty and needing some judgment.
• Support may be delivered via electronic channels (web, e-mail, etc.) or phone.
• Position may work in a call center environment as needed. Also, you will be the point of contact for new customers, introducing and educating them on Oracle as a whole.
• You will also have the opportunity to gain knowledge of specific product areas within our core technologies and/or applications.

Required Skills:

• Change Management
• Configuration Management
• Customer Support
• Excellent communication skills
• Problem Solving
• SQL (Structured Query Language)
• Team Player
• Troubleshooting
   

How To Apply:

• Visit the official website/ click on given link below
• Fill all the application details
• Upload the updated Resume

Application Link: APPLY NOW