Pitneybowes Off Campus Drive for Software Support Engineer in Pune

Pitneybowes is hiring for the post of Software Support Engineer in Pune. Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.

Company Name: Pitneybowes

Job Location: Pune

Job Role: Software Support Engineer

Experience: 1-3 year's

Employment Type: Full Time

Selection Type: Online

Educational Qualifications: Bachelor's Degree

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Job Description:

• Ownership of technical enquiries – Identify, diagnose and resolve incidents raised by clients.
• Progressing all incidents through to resolution and working with the client to verify effectiveness of solution.
• Execute tasks to help our customers successfully install, integrate, and maintain Pitney Bowes Technologies in accordance with our best practices.
• The successful candidate will have a customer centric attitude by understanding how customers use the Pitney Bowes Technologies, helping to continuously improve the customer experience, and having an “I own the resolution” mentality.
• Perform root cause analysis to determine failure trends and work with technical teams to improve the quality of the solution.
• Participates as a subject matter expert in supporting the development and launch of new products and solutions into the Pitney Bowes space.
• Offers recommendations to engineering on product features and modifications through client feedback and analysis.
• Provides input for improvement and updating of technical documentation (User Documentation, Standard Operating Procedures, FAQs).
• Responsible for creating and maintaining technical training curriculums.
• Thoroughly document client communication and solutions in ticketing system.
• Strong interpersonal skills to interact with clients and internal teams.
• Strong written communication skills to respond to client communications and publish technical documents.
• Innovate on current processes to constantly improve support operations.

Required Qualifications:

• Strong English Communication Skills
• 1-3 years relevant (i.e. industry/product) experience or equivalent API expertise
• Direct customer facing experience
• Trouble Shooting/Development Experience in Programming Languages: Java, C++, .NET, C#, Perl, JSON, XML etc.
• Proven ability to thrive in fast paced day-to-day activity
• Degree in Engineering, computer science, or equivalent preferred
• Excellent problem solving and analytical skills
• Ability to multitask and prioritize responsibilities
• Proven leadership, communication, and writing skills coupled with strong interpersonal, and relationship management required
• Excellent Customer Service Skills required
• Shipping industry knowledge is preferred
• Minimal travel required

How To Apply:

• Visit the official website/ click on given link below
• Fill all the application details
• Upload the updated Resume

Application Link: APPLY NOW