PTC Off Campus Drive for Associate Technical Support Specialist in Pune

PTC is hiring for the post of Associate Technical Support Specialist in Pune. Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.

Job Location: Pune

Job Role: Associate Technical Support Specialist

Experience: 0-2 year's

Employment Type: Full Time

Selection Type: Online

Educational Qualifications: B.E/MCA

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Job Role:

• Will be responsible for providing efficient and professional support to PTC's Global customers during India business hours by applying product knowledge on PTC’s PLM product - Windchill with increasing autonomy for clarifying, troubleshooting, communicating, and documenting solutions for medium to advanced customer issues. Also responsible for active participation in contributing and evolving the PTC Knowledgebase by authoring technical articles by capturing best practices, troubleshooting methodologies and resolution
• Your Impact: 
• Will be responsible to accelerate PTC customer’s success to go further than they thought possible by providing Technical Expertise and knowledge that help customers achieve business outcomes with PTC  Software.

Job Responsibilities:

• Provide a customer centric service through their understanding of the customers’ issue, knowledge of PTC products, and comprehension of Support Services processes.
• Developing expert level knowledge of the Windchill installation and functionality issue and keep PTC Knowledgebase evolved.
• Creating  software configurations, duplicating issues, troubleshooting, investigation of technical problems and tracking the resolution of those problems in collaboration with other PTC departments like R&D and QA as well as communicating the same to customer.
• Focus on own professional development and occasional teaching or mentoring of other team member with increasing experience and provide valuable input to Technical Support projects and/or functional teams.
• Assist in the creation and implementation of technical training and documentation related to the above topics
• Collaborate with other offices worldwide to provide first class support for mission-critical customers.

Required Skills:

• Minimum Bachelor Degree B.E. in Computer Science, Information technology , E&TC, Masters in Computer Application MCA
• 0 to 2 years of Windchill functionality/configuration experience OR Freshers
• Exposure to Java and DB is a must.
• Strong written and verbal communication skills
• Unix/Windows: User level with basic administration knowledge
• Baisc Networking is a plus.
• Oracle Certified Java Programmer (SCJP), Oracle Certified DBA will be an added advantage.

How To Apply:

• Visit the official website/ click on given link below
• Fill all the application details
• Upload the updated Resume

Application Link: APPLY NOW