Relatient Off Campus Drive for Technical Analyst in Pune

Relatient is hiring for the post of Technical Analyst in Pune. Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.

Company Name: Relatient

Job Location: Pune

Job Role: Technical Analyst

Experience: 1+ year

Employment Type: Full Time

Selection Type: Online

Educational Qualifications: Bachelor's degree

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Job Responsibilities:

• Enhance overall Relatient client experience
• Resolve client complaints and product troubleshooting via phone, email, and/or support cases
• Submit and assign support cases to the appropriate department
• Monitor support portal and keep client updated on status of case(s)
• Properly prioritize client requests
• Guide client with solutions when issue appears to be user error/lack of knowledge
• Utilize computer technology to handle high call/support ticket volume
• Work with team leads to ensure proper customer service is being dlivered
• Close out or open call/email records in support portal
• Transfer clients to appropriate department(s)
• Inform support team when issue(s) are high priority
• Basic research of issues before assigning case(s)
• Web Portal training/support
• Client notification of case resolution(s)

Required Qualification's&Skills:

• Bachelor's degree or equivalent experience in lieu of a degree is required.
• 1+ years of experience in a customer support role, preferably in a technical support role.
• Some experience with SQL (Basic Queries), or Advanced SQL (e.g. Joins)
• Basic understanding of programming / scripting language(s)

How To Apply:

• Visit the official website/ click on given link below
• Fill all the application details
• Upload the updated Resume

Application Link: APPLY NOW