Robert Bosch Off Campus Drive for Process Associate in Bangalore

Robert Bosch is hiring for the post of Process Associate in Bangalore. Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.

Company Name: Robert Bosch

Job Location: Bangalore

Job Role: Process Associate

Experience: 1-3 year's

Employment Type: Full Time

Selection Type: Online

Educational Qualifications: Bachelors degree in Computer Science, Information Technology, Computer Technology or related science field 

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Job Responsibilities:

• Provide Level 1 and Level 2support for tools/applications and co-ordinate with stakeholders until closureObtain and evaluate all relevant data to handle complaints and enquiries
• Monitor and Dispatch incidents/tickets to the right technical solution groupEfficiently resolve complaints to completion and achieve customer satisfactionComplete call notes and reports as necessary and update them in the CRMReport creation using MS office toolsRecord details of comments, enquiries, complaints, and actions takenManage administration, communication and coordination with internal departments
• Flexible and willing to work in shifts – 24/7 helpdesk environment
• 1 Year - 3 years of recent work experience in handling tickets and supporting any tools/applicationsExposure and understanding of ITIL concepts
• Good working knowledgeof MS Office toolsMS Excel - AdvancedMS PowerPoint - AdvancedMulti-Lingual ability is a must
• Excellent verbal and written communication
• Excellent verbal communication skillKnowledge of regional languages like Kannada/ Tamil / Telugu/Malayalamis a nice to haveWilling to work in rotational shifts