Salesforce Off Campus Drive for Associate Technical Support Engineer Hyderabad& Bangalore

Salesforce is hiring for the post of Associate Technical Support Engineer Hyderabad& Bangalore . Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.

Company Name: Salesforce

Job Location: Hyderabad& Bangalore

Job Role: Associate Technical Support Engineer

Experience: 0-2 year

Employment Type: Full Time/Permanent

Selection Type: Online

Educational Qualifications: Any Graduate

Role&Responsibilities:

• Provide expert-level technical support via phone and web to Salesforce Marketing Cloud customers
• Manage support cases on a daily basis, including transfers from other regions
• Track and maintain all customer communications and case documentation in Service Cloud
• Respond to customer-reported issues in a timely manner, per service level agreements
• Communicate progress of resolution/status in a timely fashion, per service level agreements
• Manage escalations and expectations, for both customers and internal staff
• Collaborate with technical support teams in other Salesforce Clouds as needed
• Identify situations where professional services may be warranted
• Follow established support processes and procedures
• Identify improvements for improved customer experience
• Assist clients in optimizing their use of the application platform via workflow guidance or by identifying automation,
• proactive monitoring, and integration opportunities
• May require work outside of normal business hours, holidays, and some weekends as this role is an on-call position

Preffered Qualifications:

• 2023 Engineering Graduate
• Upto 12 Months of Work experience
• Previous experience with Salesforce CRM, Force.com, Marketing Cloud, and its technologies is desired
• Knowledge of Internet development technologies (HTML, XML, API, SQL etc.) is required
• Expertise in Database and relational data structures is good to have
• Large scale, multi-tenant production environments
• API Programming or Software Development
• Software Design Lifecycle
• Be a dependable, motivated, self-starter, with the ability to work independently when required
• Previous experience working with scripting languages and/or APIs is a bonus
• Previous Marketing Cloud experience is a bonus
• Marketing Cloud Email Specialist Certification is a bonus but not required

How To Apply:

• Visit the official website/ click on given link below
• Fill all the application details
• Upload the updated Resume
  

Application Link: APPLY NOW