Salesforce Off Campus Drive for Data Cloud - Technical Support Engineer in Hyderabad & Bangalore

Salesforce is hiring for the post of Data Cloud - Technical Support Engineer in Hyderabad & Bangalore. Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.

Company Name: Salesforce

Job Location: Hyderabad & Bangalore

Job Role: Data Cloud - Technical Support Engineer

Experience: Freshers

Employment Type: Full Time

Selection Type: Online

Educational Qualifications: Bachelor's degree

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Job Responsibilities:

• The complete end-to-end customer experience
• Oversee and run the resolution of critical technical issues, ensuring prompt and complete problem solving to technical challenges and business issues
• Demonstrate the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment
• Raise issues to Product Engineering, when required
• Exceed customers' expectations and experience in a way that results in high customer satisfaction
• Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers
• Provide feature explanation and Sales/Service Cloud standard methodologies
• Provide peer mentorship to team members through a Swarming framework
• Create knowledge base materials dedicated towards operational efficiency, while also empowering and enabling the greater support community

Required Skills:

• Bachelor's degree in Computer Science or equivalent experience
• Work experience in Engineering, Programming, Technical Support, or working with Salesforce Marketing Cloud, Sales Cloud, Service Cloud, or Tableau
• Excellent written and verbal communication skills
• Experience with Database concepts, Data management (RDBMS), and SQL
• Understanding of relational databases
• Experience working with and solving technical problems
• Demonstrated skill in Customer Support or Customer Service in a customer-facing role
• Ability to effectively prioritize and advance customer issues, as required
• Ability to multi-task and perform effectively under pressure

Preffered Skills:

• Certifications in Salesforce Sales Cloud, Service Cloud, Marketing Cloud or Data Cloud
• Proven comprehension of one or more Salesforce products
• Experience working with SQL, databases and/or big data solutions

How To Apply:

• Visit the official website/ click on given link below
• Fill all the application details
• Upload the updated Resume

Application Link: APPLY NOW