SAP Off Campus Drive for Associate Solution Support Engineer in Bangalore

SAP is hiring for the post of Associate Solution Support Engineer in Bangalore. Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.

Job Location: Bangalore

Job Role: Associate Solution Support Engineer

Experience: Freshers

Employment Type: Full Time

Selection Type: Online

Educational Qualifications: Bachelor's Degree

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Job Responsibilities:

• You will be responsible to support customers with non-technical queries by displaying exceptional customer service.
• You would be expected to provide ongoing and timely communication to customers regarding the status of their requests and to seek out opportunities to add value to customers during all interactions.  
• You will collaborate closely with your team members to ensure success. In your day-to-day you will: · Managing incoming calls, chat and emails related to customer service inquiries well within the set SLA's · Diagnosing and anticipating current and future customer needs and provide assistance with both. 
• Take ownership of escalations and follow up until closure.  
• Identify and recommend areas for improvement in all areas in which tasks are performed.  
• Collaborate with and develop strong working relationships with cross-functional, global teams 

Required Qualification's:

• Strong communication skills both in written and spoken in English  
• Maintaining a pleasant working environment for your team.  
• Profound knowledge and expertise in handling irate customers
• Strong escalation management skills
• Strong problem resolution, analysis and reporting skills.  
• Strong team player, able to work across a highly matrixed organization.  
• Outstanding task-management and collaborative capabilities.  
• Excellent communication, follow-up and documentation skills.  
• Ability to work with high sense of urgency and proven willingness to commit the additional time and effort on high impact issues. 
• Willing to work in Shifts – Rotational basis 
• Willing to work on weekends and Public holiday

How To Apply:

• Visit the official website/ click on given link below
• Fill all the application details
• Upload the updated Resume

Application Link: APPLY NOW