ShareChat Off Campus Drive for Intern - Punjabi (User support - Trust & Safety) in Bangalore

ShareChat is hiring for the post of Intern - Punjabi (User support - Trust & Safety) in Bangalore. Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.

Company Name: ShareChat 

Job Location: Bangalore

Job Role: Intern - Punjabi (User support - Trust & Safety)

Experience: 0-2 year's

Employment Type: Full Time

Selection Type: Online

Educational Qualifications: Any Graduate

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Job Responsibilities:

• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team productivity targets and call and email handling targets
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers and create WOW experience
• Resolve customer complaints via phone, email, chat or social media
• Use outbound means to reach out to customers and verify account information.

Job Requirements:

• Proven customer support experience
• Track record of over-achieving quota
• Strong phone /Email and Chat contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of character
• Excellent communication in Punjabi & Hindi  (Reading, Writing, Speaking)
• Ability to multitask, prioritize, and manage time effectively
• Basic knowledge of Microsoft Excel/ Google Sheets
• Any Graduate Degree.

How To Apply:

• Visit the official website/ click on given link below
• Fill all the application details
• Upload the updated Resume

Application Link: APPLY NOW