Sutherland off Campus Drive for Associate - Customer Service - Work At Home Across India

Sutherland is hiring for the post of Associate - Customer Service - Work At Home Across India. Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.

Company Name: Sutherland

Job Location: Across India

Job Role: Associate - Customer Service - Work At Home

Experience: Freshers

Employment Type: Full Time

Selection Type: Online

Educational Qualifications: Bachelor's Degree

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Job Description:

• Strengthen relationships: Support for general billing inquiries.
• Access customer records and verify customer account information.
• Identify potential customer needs and recommend solutions.
• Place follow-up calls to customers to ensure their needs are met in an efficient manner.
• Access customer databases, knowledge resources and technical applications to determine root causes and resolutions. 
• Interact with client departments (test desk, field service, dispatch) regarding escalations.
• Schedule a technician visit when needed. 
• Attend job-related training: new hire and refresher training, new product or service updates and product cross-training.

Required Qualification's:

• High School diploma or equivalent
• Basic PC keyboarding skills
• Microsoft Office experience (Outlook, Word, Excel)
• Direct client contacts technical support experience
• Excellent verbal and written communication skills
• Strong problem-diagnosis and problem-solving skills
• Multi-tasking skills, showcased using several applications
• Experience working with CRM applications (preferred)
• Ability to be goals oriented
• Strong communication skills and ability to express ideas clearly
• 2.0 Ghz Dual Core or better processor,2 GB RAM (some employment opportunities require a minimum of 4 GB RAM),10 GB available hard drive space,Sound card,Windows 7, including Windows 8 and 8.1, Internet speeds of 1 Mbps upload and 15 Mbps download, Dual ear (designed to minimize audio interference from outside sources).
• Noise cancelling microphone

How To Apply:

• Visit the official website/ click on given link below
• Fill all the application details
• Upload the updated Resume

Application Link: APPLY NOW