Sutherland off Campus Drive for Associate - Customer Service - Work At Home Across India

Sutherland is hiring for the post of Associate - Customer Service - Work At Home Across India. Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.

Company Name: Sutherland 

Job Location: Across India

Job Role: Associate - Customer Service - Work At Home

Experience: 0-7 year's

Employment Type: Full Time

Selection Type: Online

Educational Qualifications: Any Graduate

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Job Description:

• Bachelor's degree with 0-7 years of experience in AR Collections
• Understanding of Accounts Receivables process
• Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio
• Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared
• Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally
•  Monitor high-risk accounts and ensure timely escalation of challenges to management
•  Continually look at ways to improve the customer experience
•  Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
•  Meet the monthly productivity goals
•  Reconcile complex accounts and have excellent attention to detail
• Prepare daily aging report
• Strategize the portfolio
• Fix the root cause and collect
• Work with internal and external stakeholders for better resolution
• Provide visibility to the leadership
• Location – candidate should be sourced only from operating locations of Sutherland and must be relocating to Chennai
• Freshers with very good communication skills or candidates with International Voice experience or International Collections experience.
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