Sutherland off Campus Drive for Customer Support Associate in Chennai

20 vacancies
20,000 - 40,000
Chennai

Sutherland  is hiring for the post of  Customer Support Associate in Chennai. Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.

Job Location: Chennai

Job Role:  Customer Support Associate 

Experience: 0-2 year's

Employment Type: Full Time

Selection Type: Online

Educational Qualifications: Bachelor's Degree

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Job Description:

  • Be the primary point of contact for our Business-to-Business customers through email & Chat.
  • Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
  • Take full ownership of each interaction with proactive problem-solving and excellent customer service.
  • Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
  • Maintain customer records and call documentation in our systems with precision.
  • Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
  • Suggest process improvements and flag recurring customer issues through proper channels.
 

Required Qualification's:

  • Good verbal and written communication skills in English.
  • Strong customer service mindset with active email communication skills.
  • Ability to empathize with customers, manage time effectively, and work independently.
  • Basic user-level knowledge of Windows operating systems.
  • Familiarity with email etiquette and multi-channel communication (Email,Chat).
  • High school diploma or equivalent and above.
  • 0–2 years of experience (freshers welcome!).
  • Location: Work from Office | [Sutherland A1 block, Shriram Gateway Parks, Perungalathur, Chennai-63]
  • Shift: Rotational shifts-includes both day and night
  • 6 days of work,1 day-rotational off

Job Requirements:

  • A fast-paced, global work environment where your voice matters.
  • Skills for life: problem-solving, professionalism, adaptability, and communication.
  • A team that feels like family and celebrates every win—big or small.
  • A platform to grow quickly within a global MNC with learning and development opportunities.
  • Recognition and rewards as you shape your career journey.

How To Apply:

  • Visit the official website/ click on given link below
  • Fill all the application details
  • Upload the updated Resume

Application Link: APPLY NOW

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