Swiggy Off Campus Drive for Sr Executive - Relationship & Business Performance in Chennai

Swiggy is hiring for the post of Sr Executive - Relationship & Business Performance in Chennai. Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.

Company Name: Swiggy 

Job Location: Chennai

Job Role: Sr Executive - Relationship & Business Performance

Experience: 3-5 year's

Employment Type: Full Time

Selection Type: Online

Educational Qualifications: Any Graduate

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Job Responsibilities:

• Recommend and advise on best practices of picking and packing to improve Cx experience. 
• Advise partner stores on mechanisms/ processes leading to correct picking/ packing/ billing of Cx orders using appropriate tools and dashboards. 
• Guide partners on proper usage of dashboards and other portals to prevent any inaccuracies leading to Cx impact. 
• Assess the quality of Pods on cleanliness, hygiene and DE issues and suggest measures to enhance smooth Ops leading to better Cx experience. 
• Advise partner stores on speed perception and  order fulfillment. Recommend  best practices of the same to improve Cx. 
• Provide recommendations to partners for continuous improvement on delivering best Cx metrics. 
• Provide recommendations on the training aspects required to deliver/improve Cx metrics. 
• Provide recommendations to the partners regarding the change in demand pattern/ spike in order volumes due to holidays/ peak season and suggest/ propose measures to prevent any Cx impa

Required Qualification's:

• Graduate / 3-5 years of retail management experience 
• Must have led 15+ people/ employees at Retail/ Store.
• Problem solving, data-driven decision-making
• Adaptability to dynamic situations.
• Experience from retail/FMCG/ quick commerce Industry.