Syniverse Off campus Drive for Customer Service Specialist I Across India

Syniverse is hiring for the post of Customer Service Specialist I Across India. Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.

Company Name: Syniverse

Job Location: Across India

Job Role: Customer Service Specialist I

Experience: Freshers

Employment Type: Full Time

Selection Type: Online

Educational Qualifications: Bachelor's Degre

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Job Responsibilities:

• ​Analyze customer issues and questions, including inoperability or inaccessibility of a system, module or function.  Take appropriate action to resolve the problem in a timely manner to meet or exceed customer expectations. 
• Track customer reported problems following ticketing procedures. 
• Effectively work with  internal resources and 2nd level support groups as needed for ticket resolution. 
• Ensure timely follow-up and resolution of customer requests following established severity level guidelines and Expected Completions Dates. 
• Maintain ongoing communication with internal departments (i.e. Sales, Marketing, Product Support) to ensure customer satisfaction. 
• Identify and assess departmental/individual training needs and take the necessary steps to keep abreast of products and services as well as enhancements and upgrades. 
• Ensure individual/departmental objectives are met. 
• Complete various administrative activities (e.g. time reporting, email, vmx…).

Required Experience:

• High school diploma or GED, a Bachelor’s degree in communication or business is preferred . 
• No prior experience required. 
• PC experience in a Windows operating environment with strong typing ability preferred. 
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) preferred. 
• Customer service experience preferred. 
• Bi-lingual preferred (English and Spanish, Portuguese, Mandarin, etc).

Job Requirements:

• Excellent interpersonal, verbal, and written communications. 
• Ability to work with minimal supervision and, in some cases, such as off peak hours, weekends and holidays. 
• Ability to proactively anticipate customer needs and make recommendations to meet those needs. 
• Ability to work in a multiple shift environment covering 24 x 7 x 365

How To Apply:

• Visit the official website/ click on given link below
• Fill all the application details
• Upload the updated Resume

Application Link: APPLY NOW