Thomson Reuters Off Campus Drive for Product Support Consultant in Mumbai

Thomson Reuters is hiring for the post of Product Support Consultant in Mumbai. Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.

Company Name: Thomson Reuters

Job Location: Mumbai

Job Role: Product Support Consultant

Experience: Freshers

Employment Type: Full Time

Selection Type: Online

Educational Qualifications: Any Graduate

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Job Role:

• Work closely with Sales, Client Service Managers, Global Account Managers and Development to address critical issues that may have a larger impact on the customer relationships
• Assist with management of Knowledgebase content, including time-sensitive quality review and feedback to team members
• Fulfil product lead responsibilities by reading call logs, creating documentation, and/or training team members
• Assist team members with client questions related to Team’s supported Product(s) and system related issues            
• Work closely with training and instructional designers to build and evolve training materials
• Lead Mock-Call sessions with new and existing team members to build call management proficiency on need basis
• Identify gaps/process changes needed and implement changes
• Collaboration with Training and Workforce Management
• Create product specific feedback reports for various product development team
• Assist management with recruiting activities such as, attend career fairs and job shadowing, as necessary
• Deliver Refresher training both internally and externally when needed
• Assist Sales Team with Support inquiries on a need basis
• Voice of Customer collaboration

Job Requirements:

• Sound product Knowledge.
• Critical thinking and problem-solving skills in a service environment.
• A strong understanding of tools and applications.
• Ability to interpret and analyse customer inquiries.
• Apply complex search techniques to get desired results.
• Active listening skills to be used to interpret a customer's inquiry.
• The ability to deal with people at all levels in a professional manner under all circumstances.

How To Apply:

• Visit the official website/ click on given link below
• Fill all the application details
• Upload the updated Resume

Application Link: APPLY NOW