Uber Off Campus Drive for Safety Investigations Specialist II Across India

Uber is hiring for the post of Safety Investigations Specialist II Across India. Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.

Company Name: Uber

Job Location: Across India

Job Role: Safety Investigations Specialist II

Experience: 1 year

Employment Type: Full Time

Selection Type: Online

Educational Qualifications: Any Graduate

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• Phone support to our customers and driver partners to build trust and encourage customer dedication.
• Provide insights to members of the Leadership Team to help drive continuous improvement.
• You will need to provide thorough, detailed support using various support platforms (Primarily Phone Support)
• Accurately document case details, analyze information, and provide recommendations to important team members from time to time.

Job Responsibilities:

• Customer empathy - You have a deep understanding of the user experience and the ability to resolve customer support requests in unique and creative ways.
• Strong written and verbal communication skills including ability to listen effectively and to confidently voice concerns diplomatically.
• Able to establish trust and effective working relationships with others
• Ability to leverage multiple resources to inform and support critical decisions
• Desire to learn - You're a highly motivated self-starter, with an eagerness to learn and grow, and you are receptive to feedback.
• Adaptability - You are able to adapt to any situation, remain customer centric, and help drive to a resolution.

Required Qualification's:

• Should be a graduate
• Candidates should be able to communicate effectively in English & Hindi.
• Must have experience of a minimum 1 yr preferably in a contact center

Preffered Qualification's:

• Be an excellent communicator: You build trust with riders and driver-drivers who use Uber/the Uber network/platform through your communication. You have a way with words and enjoy expressing your thoughts in your emails and phone conversations that reflect the Uber get ahead.
• In a safety-focused team, it is imperative that you have a deep understanding of the audience that you are catering to, to find the right way to connect with the target audience. Strong, grammatically accurate English & Hindi language skills are a must.
• Be customer-obsessed: You are passionate about customer experience, and instantly build a rapport with the riders and driver-drivers who use Uber/the Uber network/platform by being enlightening, acknowledging the situation, and displaying a genuine willingness to help.
• Be a problem solver: Not all customer issues are straightforward. You are someone who is passionate about putting the customer first and finding the right solutions no matter how challenging the situation

How To Apply:

• Visit the official website/ click on given link below
• Fill all the application details
• Upload the updated Resume

Application Link: APPLY NOW